Customer Care Team Leader

Location : Basildon
Salary : £12.50 ph
Vacancy type : Permanent
Vacancy ID : 48014

JOB TITLE: Customer Care Team Leader

REPORTS TO: Assistant Operations Manager / Operations Manager

Monday to Friday, 07:00 ?? 16:30, 45hrs per week, 21 days holiday plus bank holidays


Main Purpose of the Job:

To lead the team providing customer care landscape services and a full range of horticultural work as required by the contracted works.


Job Objectives & Responsibilities:

To ensure all tasks are completed to the required standard.

To ensure you are in possession and wear the correct uniform & PPE at all times.

To ensure that the vehicles and machinery (including mobile telephones) you are using are in good working order and are being properly used.

Attend and participate in any requested Tool Box Talks.


Main Duties / Responsibilities:

Key Responsibilities




Completion Works

Lifting Lawns and re-turf

A full range of horticultural work as required by the contracted works.

Report and return any broken machinery to your line manager.

Ensure skips are loaded correctly, both general waste skip and green waste skips.

Ensure you record work completed. This includes using systems advised by the company and will include digital working systems.

Communicate regularly with your Line Manager.

Complete any required paperwork such as maps, tick sheets, signing in paperwork etc.

Notify your line manager of any Health and Safety issues, observations and all accidents in accordance with company procedure.

Be prepared to work hours necessary to meet our contractual obligation.

Ensure all tasks completed are to specification required and finished to a high standard.

Ensure all communication with colleagues, clients and members of the public is courteous and professional and in line with the company??s standards.


Person Specification


The ability to be able to work independently but also as part of a wider team.

Reliable, energetic and enthusiastic with a determined, flexible and "can-do" attitude.

Good eye for detail.

A full driving licence.

CSCS card

Previous experience within Landscaping.

Horticultural qualification.


The above duties are not exhaustive, and the Company may request that the job holder undertakes additional reasonable duties in line with this role.

Please quote 48014 when speaking with one of our consultants.

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Once again, I would like to extend my thanks to you for being so efficient and focused on my behalf. You have impressed me and have been extremely professional about matching me well with potential opportunities. Should I require staff in my new role... I will be sure to use you.

Simon (Contracts Manager)

I would like to give a big thank you to everyone in the team at Fresh Horticultural Careers for their help throughout my employment with them. Their support was great and helped me enjoy my time whilst working for them.

Ross (Horticulture)